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Rail passengers promised 'one-click' compensation for delays

Rail passengers who suffer delays and disruption will be able to get compensation with just one click, the Transport Secretary has announced – but there's little detail yet on how or when it'll happen ... read more

Rail passengers losing out on compensation due to demands

Rail passengers seeking compensation for delayed journeys are required to submit up to 24 ... The government said it wanted to see a "one click" system of online financial redress for passengers by ... read more

Train firms' red tape hampers compensation claims, says Which?

Greater Anglia is one of five rail operators identified by Which? as having the most complicated compensation processes. Photograph: Nick Ansell/PA Train companies are deterring passengers from ... read more

Fury as rail passengers hit by timetable chaos face delay for compo

Labour’s Lisa Nandy said it was a “kick in the teeth” for passengers battling a wave of cancellations and delays. The chief executives of Northern Rail operator Arriva ... “Passengers were promised ... read more

Rail passengers face ‘fragmented and confusing’ compensation system

“We want rail passengers affected by delays and cancellations to have easy, rapid access to the compensation they are entitled to. “That is why we’re working to introduce Delay Repay 15 on all our ... read more

Train delay compensation: How the new rules will make it more confusing for commuters to claim back for disrupted rail journeys

The idea was to make it easier for commuters to claw back refunds for delayed and cancelled trains. All train operators are now obliged to offer passengers cash compensation rather ... team - South ... read more

Rail passengers should get more help with compensation, says regulator

Millions of rail passengers should be given more help to claim money back when their train is delayed, the industry regulator ... In response, the train operating companies promised to take action to ... read more

Labour calls for contactless payment across rail network

Network Rail’s funding settlement, which runs until April 2019, promised £38bn of investment in infrastructure, including line upgrades and new tracks. . However, many projects were jettisoned or ... read more