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Commuters caught in May's train chaos should receive a discount on next year's travel, MPs say

The alterations caused weeks of delays and cancellations across Great Northern, Northern, Thameslink and TransPennine Express routes – and the committee has made a series of suggestions for the rail i... read more

'Rail rises must be frozen for those hit by Govia Thameslink delays' Chris Grayling told

MPs have slammed Govia Thameslink Railway's May timetable chaos that left thousands of passengers ... for the rail industry, DFT and the regulator, the Office of Rail and Road, which will include roll... read more

'Potentially dangerous disruption': Passengers endured 'appalling services' during rail timetable chaos, MPs' scathing report finds

“Around a fifth of rail passengers ... says the system for “delay repay” refunds should be made much easier to obtain: “The government must now set a measurable target for implementation of ‘one click ... read more

At last, a rail ombudsman... but will it have teeth?

The Government has proposed a 'one-click' compensation system for delayed train passengers – enabling customers who have registered online to press a button on their smartphone while on the train and ... read more

Transport chaos: strikes, delays... now fares go up

We look forward to seeing a comprehensive plan from Network Rail in February setting out how it will drive this. In the meantime, passengers should not hesitate to claim "delay repay" compensation whe... read more

Chris Grayling announces 'one-click' commuter compensation as train delay payouts rocket

Transport secretary Chris Grayling has launched plans to make it easier for passengers to claim compensation for delayed or cancelled journeys as the latest figures show that payouts by train companie... read more

UK rail industry faces upheaval as MPs call for reforms after travel chaos at Govia Thameslink Railway

Under the agreement, GTR will be allowed to keep its rail franchise despite ... MPs also recommended that passengers be consulted for future timetable changes and move towards 'one-click' automated co... read more

MPs ask for commuters affected by rail chaos to be exempted from annual fare rise

Passengers suffered weeks of delays and cancellations ... also demanded that compensation schemes be simplified and called for the introduction of “simple, one-click automated schemes enabled ... read more

Delays as train operator Northern cancels 150 daily services

Commuters returning to work are having to battle delays and cancellations after a train operator ... is working on a compensation package for customers Prime Minister Theresa May's official spokesman ... read more

Rail complaints system 'broken' with companies blocking on Twitter and not showing 'basic courtesy'

Delays dealing with ... The government has promised to set up a new independent rail ombudsman, amid criticism that complaints are handled poorly and it is too difficult for passengers to get compensa... read more

May promises commuters 'one-click' compensation for late trains

Commuting in the UK is set to be slightly less painful after prime minister Theresa May promised on Wednesday to introduce ... party conference in Birmingham. The so-called “one-click rail compensatio... read more

Rail passengers given more powers to challenge levels of compensation

RAIL passengers can challenge the amount of compensation they receive for delays and cancellations after strengthened ... when there are no seats available or the promised wi-fi is not working? We wil... read more