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IRS Spent Millions to Set Up Virtual Assistance Centers That No One Is ...

Of the millions of taxpayers looking for help last year, only 2,700 used the Virtual Service Delivery stations. Continue to the site → Skip to Content ... read more

IRS didn’t follow rules in closing Taxpayer Assistance Centers

The IRS set up a face-to-face assistance appointment system in fiscal year 2017 that improved customer service for taxpayers. Since adopting the appointment system, just over one-half of the taxpayers ... read more

IRS expands assistance centers - Accounting Today

For years, observers have noted that IRS Taxpayer Assistance Centers are too limited in number or are too far to help many people who need in-person assistance or who don't have access to online tools ... read more