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The Top 10 Help Desk Skills Every Support Specialist Needs

Your guide to the best in personal financial products such as credit cards, mortgages, bank accounts, and brokerages. read more

A Guide to Finding the Best CRM Help Desk Software

Terms may apply to offers listed on this page. CRM help desk software is key to ensuring your customer service will earn you repeat business and referrals. Here’s how to find the best software ... read more

Top 5 Best Help Desk Ticketing Software in Canada 2024

Forbes Advisor has compiled a list of the top help desk software products on the market. The list is based on factors such as ease of use, affordability, customer service, and features like ticket ... read more

The Advantages of a Help Desk Department in a Company

When customers call a help desk, specialists typically fill out problem reports describing the call. Companies can use software to tabulate and track these reports from initiation to resolution. read more

Customer Service Skills for the Help Desk Professional

Internal help desk professionals participate in hardware and software purchases and installation and work with employees to resolve IT problems. Customer service help desk professionals support ... read more

Three Ways Companies Can Leverage Generative AI To Enhance Customer Service

Along the way, it will be essential for companies to implement GenAI solutions in the best possible way to meet the habits of their customer base. read more

HubSpot debuts new AI-powered marketing and customer service tools

HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. read more

Top Zendesk Alternatives Of 2024

Zendesk ranks fourth in Forbes Advisor’s internal ranking behind Zoho Desk, Freshdesk and Jira Service Management. If you are looking for a Zendesk alternative, here is what we have found. read more

Directors Desk

Directors Desk software simplifies the sharing of critical information via the web or board meeting app, helping you make meetings held anywhere more productive. Designed to help corporate ... read more

From prospect to profit – why sales, CRM, and service desk software matters

Image by Racool_studio on Freepik For this reason, the integration of sales, CRM, and service desk software is not just beneficial but essential for manufacturers who need to streamline their ... read more

Strategic partnership agreed with Singapore-based software provider

As part of the agreement, etiCloud will be the exclusive reseller of Tessaract’s software in the UK. In addition, Tessaract will leverage etiCloud’s service team to enhance its own Professional ... read more