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Evolution of the Hotel CRM

The success of any hotel hinges on its ability to curate memorable guest experiences and lasting customer satisfaction. Of course, this mission rests heavily on a hotelier's shoulders when we consider ... read more

CRM Evolution, Customer Service Experience, and SpeechTEK Conferences Open Monday

MEDFORD, N.J.--(BUSINESS WIRE)--The 2016 SpeechTEK, CRM Evolution, and Customer Service Experience conferences open Monday, May 23 at the Omni Shoreham Hotel, Washington D.C. The 3-day co-located ... read more

The World's Leading CRM Conference

See where the world of CRM is going, and how to get there first. At CRM Evolution, you’ll hear the innovative approaches that the world’s leading organizations are deploying in CRM, sales and ... read more

Think Tank: Acts of Luxury and One-of-a-Kind Concierge Experiences

Today, luxury retailers are utilizing concierge services to understand customers, and are using this service to create unique custom experiences and essentially drive their “clienteling” and CRM ... read more

Hilton Hotels: Brand Differentiation through Customer Relationship Management

This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has been taken private by Blackstone. The case provides students with a ... read more

Aggregating your hotel data with CRM

The challenges arise out of the evolution of technology in hotels. New tools have been developed ... hotels need to know their guests and earn their loyalty. Customer relationship management utilizes ... read more

Free Skift Report | Hotel CRM: Enhancing Guest Profiles and Automating Communications

Enhanced guest profiles and progressive models for the guest lifecycle are key to the new advantages data analytics bring to hotel marketing and operations. Coupled with automation and effective ... read more

Celebrating 2018: HEBS Digital & Serenata CRM Reflect on Another Successful Year

Serenata CRM has built in additional functionality to allow ... Strategy & Increase Direct Bookings Another Move by the OTAs That is Harmful to Hotel Profitability The Evolution of Traveling – From ... read more

CRM Evolution 2019 Registration

The Customer Solutions Expo combines the CRM Evolution, Smart Customer Service ... Registration will be located on the Ballroom Level of the Renaissance Washington, DC Downtown Hotel. Sunday, April 28 ... read more

What is the significance of hotel booking software while planning a cost-effective travel?

http://www.provab.com — With the evolution of online hotel booking system ... an award winning travel technology company , delivering B2B / B2C travel software, CRM, accounting software, car rental ... read more

Pegasystems Founder and CEO Alan Trefler to Give Keynote Speech at CRM Evolution

during CRM Evolution 2014. Pega is proud to be a Gold Sponsor and will also exhibit in Booth 321 during the two-day conference at the Marriot Marquis Hotel in New York. During his keynote speech, Mr. ... read more

ClearSlide VP of Marketing Michael Schultz to Speak at CRM Evolution 2016

Techniques & Technology" panel at CRM Evolution 2016 When: Wednesday, May 25 from 8 a.m. - 8:45 a.m. ET Where: Omni Shoreham Hotel, Washington, DC Don't miss this opportunity to optimize your sales ... read more