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Critics, Trolls and the Disgruntled Few: Reputation Management in the Age of Social Media

Managing reputation is tough when every person with a social media account is a potential critic with global reach. Organizations must contend with the concern that one negative social media posting ... read more

Reputation Management and Social Media

Reputation management has now become a defining feature of online ... about themselves and do not take steps to restrict what they share. Search engines and social media sites play a central role in ... read more

5 ways to handle comment trolls on social media

At the farthest end of this spectrum are comment trolls, those who only want to harm a company through repeated social commentary. Fortunately, a few social media experts have ... say that as a ... read more

Editor’s note: Reader comments in the age of social media

During the past few years, much has changed about how readers ... Much of the well-informed and articulate discussion around news, as well as criticism or praise for stories, has moved to social media ... read more

Welcome to the troll age

Was the hacker attack that crippled media titan Sony insider sabotage, an attempt at extortion, a terrorist strike or, as more hawkish types have suggested, the overture to formal war? Were its ... read more

Trolls, Jerks, and 'Civility in the Digital Age': Author Andrea Weckerle Talks to Marketing Smarts [Podcast]

I invited Andrea to Marketing Smarts to share her thoughts on how companies can protect themselves when an online situation turns critical. Here are just a few highlights ... protect your reputation? ... read more

4 tools for building a social media empire

A few enterprising ... To continue building a social media empire, you need battlegear to manage bombastic analytics, promote kingly content and further grow golden conversion rates. Gone are the days ... read more

How Not to Fire Employees in the Social Media Age (We're Looking at You, Tim Armstrong)

Here's a look at how business owners can best let go of an employee in the social-media age: Do mull the decision ... fire someone whenever and for whatever – but that's not the reputation you want to ... read more

A.I. Will Kill Social Media As We Know It

From the ‘information age’, we are moving towards the ‘reputation ... for social media literacy since it started. Howard Rheingold’s research and book Net Smart boils it down to Five Literacies: ... read more

Russia, Facebook & Cybersecurity: Combating Weaponized FUD in the Social Media Age

It's up to everyone -- users, security pros, government -- to be critical about ... efforts exploiting social media were not just online but also on the ground, with people organizing protests in the ... read more

These are the most in-demand jobs now (and "hacker" is one of them)

For those of us of a certain age ... that online reputation management will play a key role for businesses for as long as this is the case. “Current iterations of social media and online review sites ... read more

5 ways to handle comment trolls on social media

At the farthest end of this spectrum are comment trolls, those who only want to harm a company through repeated social commentary. Fortunately, a few social media experts have ... say that as a ... read more