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Critics, Trolls and the Disgruntled Few: Reputation Management in the Age of Social Media

Managing reputation is tough when every person with a social media account is a potential critic with global reach. Organizations must contend with the concern that one negative social media posting c... read more

Reputation Management and Social Media

Reputation management has now become a defining feature of online ... about themselves and do not take steps to restrict what they share. Search engines and social media sites play a central role in b... read more

Welcome to the troll age

Was the hacker attack that crippled media titan Sony insider sabotage, an attempt at extortion, a terrorist strike or, as more hawkish types have suggested, the overture to formal war? Were its perpet... read more

Responding to negative feedback on social media – a starter kit for employers

The last few years have ... you might be doing. Reputation experts strongly believe that not all negative feedback that comes to light needs response. Some disgruntled low-performers could just be tak... read more

Editor’s note: Reader comments in the age of social media

During the past few years, much has changed about how readers ... Much of the well-informed and articulate discussion around news, as well as criticism or praise for stories, has moved to social media ... read more

4 tools for building a social media empire

A few enterprising ... To continue building a social media empire, you need battlegear to manage bombastic analytics, promote kingly content and further grow golden conversion rates. Gone are the days ... read more

Ello Is Throwing the Web’s Hottest Party, If You Don’t Like it, ‘Get the Fuck Out’

Ello’s sparse layout is an expression of Mr. Budnitz’s psychological aversion to clutter, which he believes is one of the great management challenges of our age ... The media, not so much. And then ca... read more

Ask a Publicist: Should Celebrities Purge Their Offensive Tweets?

But in the past few weeks, the stakes have gotten higher, as the alt-right has strategically scoured the social media histories of celebrities ... We want to evoke critics’ five senses and use the age ... read more

Unmasking Reddit's Violentacrez, The Biggest Troll on the Web

These days, Reddit is mentioned in the same breath as Twitter and Facebook by pundits expounding on the power of social media ... Violentacrez was a troll, but he was a well-connected troll. All the w... read more

Russia, Facebook & Cybersecurity: Combating Weaponized FUD in the Social Media Age

It's up to everyone -- users, security pros, government -- to be critical about ... efforts exploiting social media were not just online but also on the ground, with people organizing protests in the ... read more

These are the most in-demand jobs now (and "hacker" is one of them)

For those of us of a certain age ... that online reputation management will play a key role for businesses for as long as this is the case. “Current iterations of social media and online review sites ... read more

Your business continuity communication plan should include impact of social media

resulting in a critical production error. A follow-on BIA focusing on the impact of social media may also uncover situations where a vulnerability translates into a potentially reputation-killing even... read more