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'We must adapt': L.L. Bean announces layoffs, reduced call center hours, citing online shopping

Beginning July 15, the outerwear clothing and equipment company plans to change its call center hours to 8 a.m. to 8 p.m., a reduction of four hours daily. That will also mean a reduction in workforce ... read more

What is call center operations – Ask Nordicom

Introduction In today’s highly competitive and customer centric business climate, call centers operate as vital conduits between companies and customers. At its core, contact center operations involve ... read more

L.L.Bean announces layoffs, reduced call center hours due to online shopping surge

L.L.Bean is reportedly slashing its headcount and reducing its call center hours in response to an increase in customers shopping online. read more

10 Best Call Center Software (2024)

call center software can help streamline your processes while providing valuable insights. You can track average call lengths, review positive or negative customer interactions and see which ... read more

US requests dispute settlement panel for Atento call centers dispute in Mexico

The U.S. government asked for a so-called rapid response dispute settlement panel under the USMCA North American trade pact to address a labor dispute involving call centers operated by Spain's Atento ... read more

Survey Suggests Difficulties Continue for 911 Call Centers

Results of the survey confirm that staffing continues to be an issue in the 911 call-taking industry, as does outdated technology — 75 percent of emergency communications centers lack the budget to ... read more

LL Bean to lay off customer service staff and reduce call center hours

L.L. Bean is laying off customer service workers and shortening the hours to its call center. The Freeport-based retail giant said its decision is based on the trends of its customers, with more ... read more

KBO fires umpire at center of missed-call controversy

The South Korean baseball league announced Friday it has fired an umpire at the center of a controversial attempt to cover up a missed call during a recent game. The Korea Baseball Organization (KBO) ... read more

L.L.Bean announces staff layoffs, reduction in call center hours

FREEPORT, Maine — The Freeport-based company L.L. Bean says it will be laying off customer service staff and reducing call center hours in response to more people buying online. L.L. Bean Manager of ... read more

L.L. Bean is laying off employees and reducing call center hours due to online shopping

L.L. Bean said the move is a "strategic response to long-term customer trends," and not part of any larger cuts. read more

Mitesco Announces Investor Call, Begins New Data Center and Infrastructure Initiative

VERO BEACH, FL, April 17, 2024 (GLOBE NEWSWIRE) -- via NewMediaWire – Mitesco, Inc. (OTC:MITI, “the Company,” ) today ... read more

Travis County's diversion center - the call for wraparound services

As city and county leaders work to bring a diversion center - aka an alternative to jail for people experiencing addiction or mental health issues who commit minor offenses - the sheriff is ... read more