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Commuter chaos: know your rights to rail compensation

These earlier journeys can be up to three times more expensive, even if you split tickets to get ... train companies were implementing the Consumer Rights Act to ensure that accurate and easily ... read more

The Consumer Rights Act 2015

The main parts of the Consumer Rights Act 2015 come into force ... t work the retailer won’t have to refund, but they will have to make a replacement available – you can just imagine the tech support ... read more

How to sort out gas and electricity problems without draining your energy: 20 tips from our Consumer Fightback column

8) Energy companies are covered by the Consumer Rights Act 2015 so ... is to blame, you are entitled to £75 in compensation (the year runs from 1 April to 31 March). 19) If your existing account is in ... read more

Rail passengers in timetable chaos face compensation battle

He wrote to Virgin in May requesting compensation but received no response. “Their communication on the day was woeful. I had to keep chasing to find out how I would get to my ... the Consumer Rights ... read more

How the new Consumer Rights Act protects you and your money

You have more rights from October 1 when a new Consumer Rights Act comes into force. Here's what you need to know. read more

Train delayed? Get your money back

Too few of us pursue compensation ... train staff for a copy, get one from the ticket office, or find it online. “Be sure to keep hold of the ticket you are claiming for,” says Ben Clatworthy in The ... read more

'Can I get a refund?' 5 consumer rights you need to know on Cyber Monday

Either way, here are five things you need to know before you embrace the sales. Act quickly as the Consumer Rights Act says you have the right to an automatic refund if goods are ... that turns out to ... read more

Late train compensation into bank accounts delayed by six months

How to claim compensation when a flight is delayed How new rules could take the hassle out of mobile switching The new rules, under the transport element of the Consumer Rights Act ... refund. You can ... read more

Know your new consumer rights

The new Consumer Rights Act came in to force this week, and for the first time shoppers who buy faulty goods will be entitled to a full refund for up to 30 days after the purchase – something that ... read more

Rail compensation: everything you need to know about getting your money back

This guide should help you claim what is due to you when your train is as little as two minutes late (though that’s on one line only, and the compensation is sixpence ... the train operator citing the ... read more

Train delays — how passengers can claim compensation

So before you suffer any delays, work out how your train service requires you to claim compensation. Operators may put their policy on the website ... In other words, you will need to queue up. The ... read more

Your new consumer rights explained

The new Consumer Rights Act ... However the Act does establish several new principles. If the goods are faulty, and you bought them from a UK-based retailer, you are entitled to ask for them to be ... read more