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World Consumer Rights Day: little-known rights on poor service, mobile contract price hikes and more

To mark World Consumer Rights Day here are the UK ... most things back for a full refund – even if there’s no fault and you’ve changed your mind. You have rights on train compensation Under the ... read more

We're on a slow train to nowhere trying to claim compensation from SNCF

Can you help? NW, London Every year we get a number of letters from people who booked cross-Europe train travel then, when it all goes wrong, have a nightmare trying to get their money back or ... read more

Commuter chaos: know your rights to rail compensation

These earlier journeys can be up to three times more expensive, even if you split tickets to get ... train companies were implementing the Consumer Rights Act to ensure that accurate and easily ... read more

Your rights to a credit card refund under Section 75 of the Consumer Credit Act

Ever bought an item only to get home and found it doesn't work? Or booked a hotel room only for the owners to go bust? If you've used a credit card to make these purchases, then you have rights to a ... read more

Wow Air goes bust – your rights to compensation for cancelled flights and how to get a refund

Customers are being advised to check alternative available routes with other airlines, who may offer reduced rates. Your refund rights ... Consumer Credit Act, card providers are jointly liable when a ... read more

Most train users unaware of rights, says rail regulator

But it admitted that more could be done to help passengers know their rights. Among them is the right to claim a refund when ... and the train arrives late, you are still entitled to compensation. ... read more

How to get a refund if your train is delayed or cancelled - your rights explained

If the network refuses to help ... than an hour You can claim compensation by visiting the train company’s website - most have online forms you can use. You’ll probably need to upload a picture of ... read more

Rail passengers in timetable chaos face compensation battle

He wrote to Virgin in May requesting compensation but received no response. “Their communication on the day was woeful. I had to keep chasing to find out how I would get to my ... the Consumer Rights ... read more

Consumer Rights Act travel amendments

We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your ... read more

Marketers say, ‘so jao grahak so jao’. Consumers, do you know these important rights?

Both these public outrages have been in response to the violation of the ‘Right to safety’ clause under the Consumer Protection Act, 1986. It is interesting to note, however, that this violation of ... read more

Train delays — how passengers can claim compensation

So before you suffer any delays, work out how your train service requires you to claim compensation. Operators may put their policy on the website ... In other words, you will need to queue up. The ... read more

Your new consumer rights explained

The new Consumer Rights Act ... However the Act does establish several new principles. If the goods are faulty, and you bought them from a UK-based retailer, you are entitled to ask for them to be ... read more