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Rail firms accused over compensation claims

Rail passengers are being given wrong advice when they ask about compensation rights after service disruption, a consumer group has claimed. Which? made "mystery shop" calls to 26 operators to ask if an elderly friend or relative was eligible for money to ... read more

Rail firms accused of ‘misleading’ passengers over compensation rights

Train companies are skirting the law over passengers’ compensation ... According to Which?, six rail operators said customers could not claim for taxi fares after a train was cancelled when mystery shoppers contacted 26 firms. They said the incorrect ... read more

Rail firms are ‘disregarding compensation’

TRAIN firms were yesterday accused of “breathtaking disregard” for passengers over compensation for disruption. Many provide “misleading advice” about passengers’ rights to payouts for “consequential loss” – namely, reasonable costs ... read more

Half of rail companies ‘misleading’ passengers about their rights to claim compensation

A warning that rail firms ... The two firms providing an airport link - Heathrow Express and Stansted Express - follow different terms and conditions but are still subject to consumer law. Train companies advise passengers to claim compensation through ... read more

Northern rail accused of prioritising north-west over north-east

Photograph: Owen Humphreys/PA Northern rail has reiterated its commitment to modernise trains in the north-east by the end of 2019 after Newcastle city council’s leader accused the beleaguered ... The train firm has blamed delayed engineering works ... read more

Train firms accused of 'blatantly rigging' compensation system for delays by pocketing £110million - TEN TIMES more than passengers

Train companies were accused ... compensation system for delayed journeys by pocketing ten times more than passengers. Rail unions said the firms were given more than £100million in compensation by Network Rail for delays caused by unplanned or over ... read more

Rail firms accused over compensation claims

Rail passengers are being given wrong advice when they ask about compensation rights after service disruption, a consumer group has claimed. Which? made "mystery shop" calls to 26 operators to ask if an elderly friend or relative was eligible for money to ... read more

Train compensation: how the Consumer Rights Act might help you get a refund

has accused UK rail companies ... was eligible for compensation when the last train of the night was cancelled and they were forced to pay for a cab. They reported six of the firms told the secret shoppers that they could not make a claim. read more

Rail firms accused over compensation claims

Rail passengers are being given wrong advice when they ask about compensation rights after service disruption, a consumer group has claimed. Which? made "mystery shop" calls to 26 operators to ask if an elderly friend or relative was eligible for money to ... read more