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Five Live-Chat Mistakes Your Customer Service Team Is Probably Making Right Now | Latest News

Five Live-Chat Mistakes Your Customer Service Team Is Probably Making Right Now

Founder and CEO at Fuze SEO, a New York-based digital marketing agency and Co-Founder of Nomad Coffee Club. More companies are including chat platforms in their customer care programs. From a customer standpoint, it offers immediate access and hopefully ... read more

How to Design a Contact Centre for Impatient Customers

So, make sure that service ... me to queue on your behalf and wait for one of our team to call you back as soon as possible, or press 2 to stay on the line and hold for the next advisor.” 3. Route the Call-Back to the Last Advisor the Customer Spoke ... read more

9 Career Mistakes Everyone Needs To Make

During your career, you'll surely make some mistakes. Although some of them ... modify my behavior until the early nineties. Probably what really got me going right was starting to do serious customer service, and it's been 18 years of that." read more

Sales Challenges: Sales Challenges: Raise the Bar Higher

Sure, you will make a mistake every now ... right. The old you, the caring you, the giver in you, immediately thinks, “Sure, I’ll help. He’s a customer and this is what good customer service looks like.” But the new you stops. This is your ... read more

Wells Fargo & Company (WFC) Q4 2017 Earnings Conference Call Transcript

[Inaudible -- call breaks up] will highlight a few of the actions we've taken to make Wells Fargo better for our customers, our team members ... of what's driving the outcome. Right now, I'd say credit card is probably the easiest one to point to. read more

6 Money Mistakes—and How to Avoid Making Them

Mistake #1 ... It went right into your lender's pocket. The Fix: First thing, if you plan to be in your home for more than five years and you have an adjustable-rate loan, then you should refinance now. Rates are at historic lows as I write this in ... read more

2018 Logo Design Trends: Your Guide to Navigate Hot Trends and Avoid Fads

These typography styles are on-trend now. But, they’re only a fraction of the options available. So, don’t stop looking here. Encourage your logo designer to play with typography to find the right ... Avoid Making This Stupid Branding Mistake With ... read more

Inspiring the workforce of the future

For leaders, that’s about enabling your team to experiment and get in front of ‘what’s next’ – which involves agility at scale. We need to make change ... want all that now and continually, not as a reward after 10 years of service. read more

Full transcript: Former Netflix Chief Talent Officer Patty McCord on Recode Decode

I want to dive right into it, but I do want to get into your background ... product or service that you provide is very, very close now. Is very close. And so, when you can be selfless and say, “What’s going to make me happy is that my customer ... read more

Southwest Takes Customer Service Seriously — Airline Innovation Report

These emails come from what Southwest calls its proactive customer service team. Team members follow problems with ... Conor Shine of the Dallas Morning News explains how many carriers now make sleep and bedding a priority. Related: Read my September ... read more
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