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Five Live-Chat Mistakes Your Customer Service Team Is Probably Making Right Now | AutoTraffic WooCommerce

A wholesale distributor's guide to welcoming customers from everywhere

1 What you do want to avoid are the five most ubiquitous eCommerce mistakes ... Your eCommerce platform can make easy work of time-consuming sales tasks, making it simpler for your sales team to take ... read more

Top 5 Customer Care Changes You Need to Make Right Now

Are you being left in the dust when it comes to your approach to customer service? Here are the top 5 customer service mistakes and ... and allows customers to make changes in real time. Customers als... read more

Scaling Customer Service as Your Startup Grows

Meet regularly to review common customer issues and build fixes into your product roadmap. Involve your entire team in helping to solve customer problems. Stay focused on using customer support as a l... read more

Riding in Waymo One, the Google spinoff’s first self-driving taxi service

Chu framed it as a customer service issue ... back a few inches to make room for pedestrians. Of course, it probably shouldn’t have stopped so abruptly in the first place, but it is still comforting t... read more

Increasing Customer Engagement: Five Tactics to Use

People are fed up, and they see right through sales-driven customer engagement. It just doesn’t fly any longer. Thankfully, there’s another way: Make your company ... engagement. “Live chat is one of ... read more

What I Wish I Knew Before Starting A Software Company

Now is the time to start talking to and learning from your first users. And the question you’re probably going to ask ... move you forward fastest with the right customer (your desired customer avatar ... read more

Four Omni-channel Mistakes Killing the Customer Experience

It’s a journey that effectively unites every service ... to make common mistakes that erode customer loyalty. With a recent DMG Consulting report revealing most organizations are lagging in the implem... read more

Why You Should Pick Up the Phone After Making a Mistake

Today’s answer to the question, “How can you bounce back after making a major mistake?” is written by Art Papas, founder and CEO of Bullhorn. We lost an early, big customer ... was affected by your mi... read more

5 Easy Ways to Start Making More Money

That way, when I get to the office in the morning, I can refer to my list and get right ... customer service is a great way to increase your chances of making more money. People want to be taken care ... read more

Security Awareness: A 5-step Process to Making Your Training Program Role Based and Relevant

So, while the awareness training for your Salesforce may look quite similar to the awareness training you give to your managers and to your customer service specialists ... get the whole leadership te... read more

The Real Roots of American Rage

Citizens were private and humble, and—except for a few recent letters to the editor lamenting that the high-school hockey team ... now, when they’re dealing with a certain kind of customer,” Sutton sa... read more

120 AI Predictions For 2019

In 2019, we will have to be deeply intelligent about protecting our Artificial Intelligence”—Alon Kaufman, Co-founder and CEO, Duality Technologies “Until now, the use of AI has been focused on making ... read more
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